Blog · Human Touch in Healthcare
The Human Touch in Healthcare: How Nurses and Physicians Improve Patient Outcomes
Stories and research showing how empathy, active listening and a little humor from nurses and physicians lead to better patient experience, HCAHPS scores and outcomes.
Human Touch in Healthcare ·
How to Improve HCAHPS Scores Under the New 2026 Measures
How to improve HCAHPS scores now that CMS is publicly reporting the updated survey. A comedian who trains nurses on the new questions and what moves them.
Human Touch in Healthcare ·
Laughing At Cancer
I had the opportunity to share the stage with veteran comic Johnny Watson. It was his first show back from not just the pandemic but also since his…