Improve Your Patient Satisfaction Scores With Active Listening- While Saving Millions in Turnover Costs
Evidence-Based Communication Training for Nurses and Supervisors- Proven to increase HCAHPS 15%
The Nursing Crisis Is Real - And It's Costing Your Hospital Everything
The numbers don't lie: Poor HCAHPS scores directly impact your bottom line - 5-star hospitals receive $20 million more in Medicare reimbursement than 4-star facilities. When patients don't feel heard by their nurses, satisfaction plummets, readmissions increase, and hospital ratings go down.
800,000 nurses plan to leave the profession in the next three years. With 20% annual turnover rates and replacement costs exceeding $50,000 per nurse, the average hospital is losing millions annually.
Meet Richie Redding: The Comedian Who's Revolutionizing Healthcare Communication
Richie Redding’s family was saved by phenomenal communication during the pandemic, when both of his in-laws were on ventilators at the same time. Now he’s on a mission to give back, and empower more nurses and physicians with the power of active listening.
He combines any Ivy League degree with two decades of comedy expertise and evidence-based healthcare communication strategies to help patients and families feel heard. His unique approach gives new tools to often overwhelmed and burned-out staff, so that they can build genuine trust with their patients.
The result? A 15% HCAHPS scores over six months! And nurse supervisors that are equipped with skills to help nurses feel heard and valued, with a 10% increase in nurse engagement ratings.
The High Costs of Poor Nurse Communication
Problem #1: Revenue Loss from Poor Patient Satisfaction
Hospitals lose millions in Medicare reimbursement and face decreased patient volume when HCAHPS scores lag. The first three HCAHPS questions focus specifically on nurses listening—making communication training critical to your financial health.
Problem #2: The Trust Crisis
When patients don't feel heard, they won’t ask questions. This leads to:
Lower satisfaction scores
Increased readmission rates
Higher medication error rates
Negative online reviews that damage your hospital's reputation
Problem #3: Nurse Burnout and Engagement
With nurse engagement at all-time lows, traditional training methods fall flat. Most communication training is either nonexistent or so dry that staff tune out completely.
Problem #4: Leadership Gaps
Nurse supervisors rarely receive leadership training, yet they're expected to manage teams through unprecedented challenges. When nurses can't communicate effectively with supervisors, job satisfaction craters.
Problem #5: "Nurses Eat Their Young"
78% of nurses agree with this devastating statement. New nurses face such hostile work environments that many leave within their first two years—before hospitals can recoup training investments.
Introducing Levity Training: Where Laughter Meets Results
Laughing Matters: Empathetic Nursing
Empower your nursing staff to build genuine patient trust through:
Active Listening
Learn demonstration techniques that show patients they're truly heard, resulting in:
Lower recidivism rates
Reduced preventable readmissions
Fewer medication errors
Higher patient satisfaction scores
The Levity Ladder
Patients arrive scared and vulnerable. Our proven system doesn't aim to make everyone laugh—it strategically moves patients up the emotional scale until they're comfortable enough to joke with their care team.
Humanizing Techniques
Discover how sharing appropriate personal details helps patients see nurses as human beings rather than medical stereotypes, fostering deeper trust and cooperation.
Positive Association Strategies
Learn to connect with patients about their favorite topics, creating dual benefits:
Patients feel truly heard and valued
They associate positive feelings with their care team
Perfect Patient Hand-offs
Master the art of nurse-to-nurse introductions. When a trusted source introduces someone new, 65% of people form better first impressions. Set up your colleagues for success with every patient transition.
Supervising Matters: Empathetic Leadership
Equip your nurse supervisors with the tools to lead effectively while retaining top talent:
Attention to Retention
Address the "3 B's" of a toxic workplace:
Blame Fingerpointing when mistakes are made
Bullying Starts with “talking down”
Burnout From increased workload and decreased connection
Lighthearted Leadership Lessons
Supervisors learn to teach through personal stories, making them more approachable while delivering crucial feedback effectively.
Making Change Stick
Interactive team-building exercises where supervisors collaborate to identify must-do and never-do behaviors for lasting positive culture change.
Gamification Strategies
Create team spirit through fun, non-monetary incentives that boost morale without straining budgets.
Coaching Up Techniques
Discover the power of believing in new nurses. Learn specific language and approaches that help "baby nurses" persist through challenging first years.
